FISH! is a tool designed to help you lead people toward creating that environment using the FISH! philosophy: "Play, Make Their Day, Be There and Choose Your Attitude." FISH! profiles one business's ability to capture a "synergy" of effective teamwork, customer service, sales, personal fulfillment and creativity, all while increasing the bottom line. And any organization large or small can do it.

Through humor and action, FISH! names and demonstrates the four principles (the FISH! philosophy) that have earned Pike Place Fish Market of Seattle, WA the title "world famous." Energy. Passion. Fun. Everyone at Pike Place Fish Market chooses to bring these things to their work. FISH! goes behind the scenes to see how they do it. Once everyone hears the important message in this video, they'll be hooked! When you catch the energy of FiSH!, there's no limit to the potential you'll release.

The simple story of Who Moved My Cheese? reveals profound truths about change that give people and organizations a quick and easy way to succeed in changing times.

This video kit of the December 11, 2002, teleconference sponsored by the American Association of Law Libraries, American Library Association, Association of Research Libraries, Medical Library Association, and Special Libraries Association provides libraries and their governing institutions with an analysis of the implications of recent anti-terrorism legislation. Panelists address key legal issues and policy implications for libraries and the impact of legislative and regulatory proposals on the privacy of library users.

Many kinds of minor repairs to library books can be made by librarians themselves, without any special training or expensive tools. Jane Greenfield, advisor in rare book conservation at the Yale University Library, demonstrates five of the most commonly encountered repairs in this videotape. (Torn Pages, Cut Page, Broken Hinge, Shaken Hinge, Flapping Spine)

This tape explains how a peer-to-peer coaching program can be implemented to aid skills transference from workshop to on-the-job performance. Specifically, it illustrates how reference librariens can improve their reference interview skills by observing a team member interact with a patron and providing feedback on performance. Components of a coaching program are explained and examples of coaching situation are illustrated.

Are you in chronic conflict? Discover how you can take immediate action to improve your situation. Find out what happens when you take on the roles of the bully, victim, and meddler, and what you can do instead!

What if you lived your workplace life as if your job was to elicit the best from people around you. Starting with a simple, six-part model, you will learn how to practice effective leadership, no matter what your position or role in your workplace.

When the going gets tough at work, the tough and successful know how to make hard choices, take risks, tell the truth, and increase their influence. Learn practical secrets of being fearless and positive, even in a stressful workplace.

Learn a three-part model for resolving most workplace conflicts with effective good humor and without having to resort to complicated theories, manipulation, or mind reading.

Most anti-stress techniques are for temporary respite from unhealthy stress. But what about preparing for a stressful situation; repairing a damaged body, mind, or soul; or preventing unhealthy stress from overwhelming you again?? Learn how to create a system of stress management strategies that fits your values and current lifestyle.

Whining is contagious, so if you want to stop other people from whining in your workplace, you had better look at your own behaviour as well. Learn why people whine and how to help them stop and become productive by becoming an influence coach.

Networking is the art of creating and maintaining mutually useful relationships. If you are job hunting, building a business, recruiting volunteers, looking for experts, or moving to a new community, you need to learn how to find the right people quickly and effectively. Learn about how to both locate information and build a support network.

Happiness is when you laugh; joy is when you can't stop laughing. Joy builds creativity, courage, and community. Learn the possible biological origins of joy, discover the usefulness of joy in emotional health, and hear practical advice for applying the principles of joy in the workplace.